Legal
Returns & Refunds
Last updated: 20 August 2026
We want KOVOLT customers to be satisfied with their purchase.
14-day cancellation period
If you are a UK consumer purchasing online, you will generally have the right to change your mind and cancel your order within 14 days of receiving it.
After notifying us that you wish to cancel, you normally have a further 14 days to return the product.
Condition of returned products
You may inspect a product in the same way you reasonably could in a shop.
Returned products should be kept in good condition and, where reasonably possible, returned with their original packaging, accessories and documentation.
We may reduce a refund where handling beyond what is reasonably necessary has materially reduced the value of the product.
Return shipping
Unless a product is faulty, damaged or incorrect, customers are responsible for the cost of returning unwanted products.
We recommend using a tracked service and retaining proof of postage.
Refunds
Where a valid cancellation is made, we will refund the amount due using the original payment method.
Refunds will normally be processed within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been returned, whichever occurs first.
Where required by law, the original standard delivery charge will also be refunded.
Faulty or damaged products
If your KOVOLT product arrives faulty, damaged or materially different from its description, contact us as soon as possible.
Your rights are protected by the Consumer Rights Act 2015.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.
Incorrect orders
If we send you the wrong product, contact us and we will arrange an appropriate resolution at no additional cost to you.
How to request a return
Contact us through the Contact page and provide:
- Your name
- Order number
- Product being returned
- Reason for the return
- Details and photographs where the product is faulty or damaged
We will then provide the appropriate return instructions.
Nothing in this policy affects your statutory rights.